To Aid In
Major Healthcare Company - Employee Retention
ClientA leading long-term healthcare provider located in the North Central United States
ChallengeThe Client had a problem of integrating and retaining personnel from merged or acquired facilities into the new parent corporation. Changes in employee benefits programs translated into lower employee retention rates across the country. Part of the solution for this Client included allowing the newly merged employees to continue with their current benefits package to minimize disturbance during the merge process; however, there were hundreds of facilities and scores of disparate benefits programs. Though cumbersome, the company was committed to maintaining all benefits programs. Because of open enrollment deadlines, there was a distinct possibility that the combination of these factors would overload their current system capacity with disastrous consequences for payroll and benefits administration.
SolutionNCS consultants designed a benefits administration system across the corporate enterprise to accommodate the plethora of plans available to all employees. The NCS consulting team provided the following functions:
ResultsDespite extremely tight deadlines and budgets, the NCS consulting team designed, executed, implemented, and successfully tested the new system in 8 months. The number of follow-up issues after go-live was insignificant, and the Client was pleased with the system's ease of use for both benefits administrators and employees in the field. There was no interruption to employee payroll or benefits administration.
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